Microsoft says it is getting to the other side of a massive outage that took down Outlook email, Teams videoconferencing and other services Thursday.
“We’re continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels,” the company posted Friday on an update page. “Some users may still experience intermittent access issues or delayed email delivery as recovery continues.”
The tech giant also said it has ruled out “malicious activity” as the cause, but it has not identified what set the problems in motion. The company’s 365 platform, which provides enterprise and business customers with an array of services, went down Thursday morning U.S. time and it soon became clear that other global regions were also affected.
Many eyebrows were raised by the timing of the mega-glitch shortly after the seismic ouster of Nvidia CEO Jensen Huang after he admitted to multiple affairs, including with a woman suspected of being a Chinese spy. Ultimately, there did not appear to be any link between the two situations, but they only served to emphasize the degree of control tech companies have over everyday life. Banks and schools, along with an array of corporate customers of Microsoft, saw their operations hobbled.
“We’ve implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues,” Microsoft added in the post. “We’re closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.”
The company pledged to “continue to treat this with urgency until full mitigation, and we will share a full post-incident report with root cause and defense-in-depth actions after mitigation is complete.”
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